Go to Main Content

Advertisement

By Special to MoneySense on December 2, 2016
Estimated reading time: 1 minute

Air Miles collectors stuck with redeemed rewards

By Special to MoneySense on December 2, 2016
Estimated reading time: 1 minute

Despite cancelled miles expiry plan

Advertisement

TORONTO – Air Miles Canada says it won’t reimburse collectors who spent their points in anticipation of an expiration policy that will no longer take effect at the end of the year. The company that runs the Air Miles loyalty points program, LoyaltyOne, announced Thursday it was cancelling plans that would have seen collectors lose miles older than five years. While some celebrated the news, others — who had scrambled to redeem their miles ahead of the expiry — were angered by the about face. Air Miles Canada’s Twitter account told two customers the company would not be reimbursing collectors who spent their points to avoid having them expire. The account sent tweets saying the company would not accept returns, cancellations or exchanges due to the cancellation of the expiry policy, once booked. The Air Miles reward program launched in 1992 and has more than 11 million active collector accounts.

Related:

Comments Cancel reply

Related Articles

People walking at a Canadian airport, as talk about passenger rights changes are a buzz.

Changes to flight passenger rights in Canada

New rules clarify when travellers are compensated for flight disruptions.

Changes to flight passenger rights in Canada

A car steering wheel and a bowl of pasta, as symbols of how to get the best auto loan interest rate.

Car loan interest rates: What’s the best Canadians can get?

Car loan interest rates can be as confusing as a complicated recipe, and just as daunting to navigate. This...

Car loan interest rates: What’s the best Canadians can get?

Newcomer to Canada buying their first car at the dealership asking questions of the sales person about getting a car loan.

Newcomers to Canada

Auto loans for newcomers—questions to ask when buying your first car in Canada

Buying your first car in Canada is like any other major purchase. Ask a lot of questions, not just...

Auto loans for newcomers—questions to ask when buying your first car in Canada

A woman pumps gas into her sedan

What is the Canada Carbon Rebate? Plus, dates and amounts for 2025 rebates

The Canadian government is sending out the last carbon rebate of 2024. See who’s eligible and how much you...

What is the Canada Carbon Rebate? Plus, dates and amounts for 2025 rebates

A smiling woman drives a car in winter

Compare auto insurance quotes for Toronto

When buying car insurance, it pays to shop around. Here’s what affects the price of car insurance in Toronto...

Compare auto insurance quotes for Toronto

A woman gives another woman a wrapped holiday gift

Cash Allocation

Planning holiday spending and cash gifts? Here’s how to boost your budget

Planning holiday spending and cash gifts? Here’s how to boost your budget

A middle-aged couple dance in their new condo

Cash Allocation

Your home sold—now what?

Your home sold—now what?

A man and woman consider paint chips in their new condo

How changes to the Home Buyers’ Plan could affect your down payment

How changes to the Home Buyers’ Plan could affect your down payment

A smiling young woman takes a selfie in her new home.

Unsure about buying a home? Why you should open an FHSA now anyway

Unsure about buying a home? Why you should open an FHSA now anyway

Canadian couple outside of home, wondering if they should transfer it to their corporation.

Is transferring your principal residence to your corporation a good idea?

Would swapping a house for cash from a corporation save on taxes? And is this tactic worth it in...

Is transferring your principal residence to your corporation a good idea?