Go to Main Content

Advertisement

By Special to MoneySense on August 9, 2016
Estimated reading time: 1 minute

Hurt by the Delta Air Lines outage? Here’s what to do

By Special to MoneySense on August 9, 2016
Estimated reading time: 1 minute

Get a refund for delays over three hours

Advertisement

NEW YORK, N.Y. – If you’re one of the people left stranded by Delta’s outage, you have options. The airline is waiving fees, offering refunds and giving out travel vouchers to those who were scheduled to fly on Aug. 8 or Aug. 9. Over those two days, more than 1,200 Delta flights around the world were cancelled due to a power outage that crippled its booking and communications systems.

5 things your airline isn’t telling you

Here’s what you can do:

1. Get a refund

If your flight was cancelled by Delta or delayed more than three hours, and you decide not to reschedule, you can ask the airline for your money back.

2. Reschedule your flight

Delta won’t charge its ticket change fee, which can cost as much as $500, even if your flight was not cancelled. But if you book the rescheduled flight to take place after Aug. 12, you may have to pay more for airfare. Delta Air Lines Inc. recommends rescheduling flights on its website or app since its phone lines may be busy.

3. Get vouchers for future travel

As a bonus, Delta is giving away $200 in travel vouchers to those whose flight was cancelled or delayed more than three hours. The voucher can be used within a year on any Delta-operated flight. The vouchers can only be used by the person who was stranded. So if you were travelling for work, the voucher is yours to keep for that next family vacation. However, some companies might require employees to apply the credit toward their next work trip, although that is usually a small per cent of companies. Apply for the voucher at delta.com/wecare. _______ AP Airline Writer Scott Mayerowitz contributed to this story.

Comments Cancel reply

Related Articles

Man stressed by decisions because of the economy

How to deal with your finances when the economy is stressing you out

Interest rates, inflation—not to mention tariffs or a recession—can make finances stressful. But keeping a cool head is important....

How to deal with your finances when the economy is stressing you out

Here’s the latest as the U.S. imposes tariffs on goods from Canada and Mexico

U.S. President Donald Trump’s order hitting Canada and Mexico with 25% across-the-board tariffs came into effect on March 4....

Here’s the latest as the U.S. imposes tariffs on goods from Canada and Mexico

How RRIF withdrawals work when you have multiple registered accounts

Canadians must begin taking RRIF withdrawals the year after converting an RRSP. What happens if you convert only part...

How RRIF withdrawals work when you have multiple registered accounts

Stock market news for investors: Canadian banks report Q1 earnings

BMO, Scotiabank, National Bank, RBC, TD, CIBC and Laurentian Bank all reported earnings this week. Here are the details...

Stock market news for investors: Canadian banks report Q1 earnings

A man is tapping his credit card to pay for something, to symbolize how accustom to debt Canadians have become.

How much credit card debt does the average Canadian have?

How does your credit card debt stack up against the average Canadian’s? Find out as we dive into how...

How much credit card debt does the average Canadian have?

Nvidia’s fourth-quarter earnings analysis: revenue up, production up

Nvidia posted another strong quarterly report, and its sales surged in the fourth quarter, thanks to a strong demand...

Nvidia’s fourth-quarter earnings analysis: revenue up, production up

A house in Edmonton, one of the areas that worsened in Canada for home affordability in January 2025.

Why are mortgages so expensive in Canada?

Why are mortgages so expensive in Canada?

A man frowns at his phone and holds a handful of paper

Fraud and Scams

How to protect your email account from scams and fraud

How to protect your email account from scams and fraud

Canadian couple outside their home, wondering about the cost of their mortgage payments and if they will rise.

Will the cost of borrowing and mortgage payments rise?

Homeowners expect monthly mortgage payments to rise upon renewal in 2025, according to a new survey.

Will the cost of borrowing and mortgage payments rise?

An electronic sign displays the name of the TSX Venture Exchange

Tech and mining companies top this year’s TSX Venture 50 list

Energy, resource and innovation companies topped the TSX Venture 50 list in 2024, the latest edition of the ranking...

Tech and mining companies top this year’s TSX Venture 50 list