Air Miles changes rewards options after complaints

If you’re one of the frustrated Air Miles collectors who feel like there are rewards being kept from you, there’s good news. Air Miles has adjusted the rules for its loyalty program, putting an end to limited rewards options, reports CBC. Before this, the company gave members access to rewards based on their personal preferences. But after receiving complaints, Air Miles has changed its tune and announced that members’ access to rewards will now be based entirely on their status level or tier within the program: gold or onyx. (Gold status is achieved by collecting at least 1,000 miles in a year, while reaching onyx status requires collecting at least 6,000 miles.) The onyx tier has the widest selection of rewards. 5 things to know about the Air Miles lawsuit » So what does this mean for you? Now, depending on your status level, you will have access to all the rewards offered to card holders in those tiers—not just the ones that the Air Miles formula tailored to your personal tastes. Collectors felt that the tailored rewards offerings meant the company was hiding merchandise from them and not being transparent to all collectors. This new change to the loyalty program should solve that. If you have Air Miles that expire at the end of this year and become worthless, here are smart tips on how to redeem them now.

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Nick Giangoulas says:

January 12, 2024 at 7:33 pm

From Jan. 2021 to March 2023, i was able to earn 20.236 Dream Air Miles planning to use it [as i had done twice previously] for an all inclusive trip to Cuba, unfortunately, and without any warning, rules were changed, and Dream Air Miles, can no longer be used for a trip to Cuba. As loyal customer since year 2000, and gold status in the last few years, i have politely asked the Air Miles Reward Program by phone, chat, and by email, to switch my Dream Air Miles in to Cash Air Miles, but with no success, and lately, they shot the door completely on me, no answers, no response. I feel so frustrated, so helpless, don’t know what to do, can you help?

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