Getting what’s promised in a new car
What to do if a new car's equipment doesn't match what's included in the specs
Should you buy or lease your new car in Canada?
Looking for a new car? What you should know about leasing versus owning.
“I bought a new Jetta last November but it did not have the driver-seat lumbar support which I really wanted, nor the passenger-seat magazine pouch shown in the specs. I pointed this out when taking delivery, but took the car anyway. What can I do?”
-Andrew Paul Logan, Halifax
Manufacturers reserve the right to change equipment without notice in a disclaimer on their website and in printed materials. If the feature was mentioned in the materials before the sale, you can refuse delivery, but few people do. You can ask the dealer and manufactuer to cover the cost of modifying the seats to add lumbar support and a map pocket. If they refuse, you could consider paying for it yourself and claiming for the modification.
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I recently purchased a 2021 Dodge Durango R/T. There was a scratch on the door and gouges in one of the rims. The following week I called to see long the repairs would take, and was informed that Monday that it would be ready Friday, due to Covid. So I called Friday and he called about the vehicle and reported to me that it had been damaged and that the vehicle would have to be replaced. They have tried to find an exact copy and I have looked as well. But there are none that come close, all the vehicles in the Texas area all have 2nd row captains chairs and the one I purchased has a bench seat, which is why I drove 90 miles to purchase this vehicle. The loan has gone through i still have possession of my older vehicle, which they own, i want a rental vehicle and I want them to reorder me an exact replacement, color and all. What are my rights and what can I demand. And what can I expect of them.
I wanted to thank you in advance for your help on this issue.