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A step-by-step breakdown into how to actually link your accounts to PC Optimum
PC Optimum is officially here. Your PC Plus and Shoppers Optimum can be united into one, handy account. The biggest question many have as this transition takes place is: what do you actually do to merge all your points? We walked through the process for you. (And if you’re reading this because you can’t get your Shoppers Optimum account to link, read on; there might be a way to avoid the hassle.) Here are instructions on how to make the switch:
You have to register and create a brand new PC id. Fill in your personal details and create a new password.
You’ll be asked if you’ve picked up a new PC Optimum card yet (which you can do the next time you’re checking out from a Shoppers Drug Mart or a Loblaws-owned grocery store) and if you’ve ever had a PC Plus, Optimum or PC Financial card.
Then you can actually choose which account you’d like to link to your PC Optimum account. If you don’t want to do that now, you have the option to do it later.
For PC Plus, you can link accounts by filling in the last 13 digits of your PC Plus card, or by logging in to your account. For Shoppers Optimum, you have to input the last nine digits of your card. PC Financial customers will have to input your credit card details.
After clicking through with any of these options and inputting card details, you’ll receive an email verification to authenticate your request. After that, your PC Optimum account will reflect a new points balance. Your Optimum and/or Plus points move to the new program at equal value. That means if you had $10 worth of Shoppers Optimum points (8,000), you’ll have $10 worth of PC Optimum points (10,000) after the switch. If you had PC Plus points, the conversion is 1:1, meaning you’ll have the same number of points you did before.
If you used your Shoppers Optimum card between January 30 and 31, your PC Optimum balance won’t reflect the points you earned in that time. According to PC Optimum, this will be adjusted no later than February 28.
The merging process is pretty simple, but if you’re a Shoppers Optimum member, things might not be so easy. In fact, many are reporting being unable to link their accounts to PC Optimum at all and getting this error instead:
PC Optimum says that it’s due to a high volume of registrations:
Hi Maz! While we anticipated excitement about the new program, we are currently experiencing a high volume of app downloads and are working to get this resolved as soon as possible. Feel free to reach out if you need more assistance, we would be glad to help.
— PC Optimum (@pc_optimum) February 1, 2018
But think twice before hopping on the phone with PC’s customer service. Other customers are reporting that linking their accounts at checkout at Shoppers Drug Mart took just a few seconds with no problems. This might be the hassle-free choice:
After trying all the site suggestions, I went to my local Shoppers, ta da done in seconds. The clerk said “Youre not supposed to do it online. Go to the stores, hand in your card, they’ll be linked”. And they are!!!!! Why why why why couldn’t PC Optimum just say that?
— Jill (@Cullzer) February 1, 2018
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I have 4 cards registered but I lost 3 only one is the new one so, I would like to transfer the points from old cards to my new one.
Thank you
I would like to addd my p.c MasterCard And my husbands to my optimum card.what site do I go into and can he have the same number as me on his PC m.card
I would like to transfer previous card to a new one I obtained from the store as I did not have a little card for my key chain
I have 3 cards which I would like to combine to one how do I get this done?
Due to the large volume of comments we receive, we regret that we are unable to respond directly to each one. We invite you to email your question to [email protected], where it will be considered for a future response by one of our expert columnists. For personal advice, we suggest consulting with your financial institution or a qualified advisor.
Wont link my card on app or online
I have been trying for months now to merge the points balance on my Shoppers Optimum card with the points on my PC Optimum card – there was a substantial balance. The customer service representative who I spoke to today said that they had all been merged back in September and I had essential spent them all. I have a receipt from a store saying that I still had them all on the card November 11! Had to hang up.
So Frustrated,
Michele
Hi thanks in advance for your help, i got divorced and took my maiden name i was Diane Fougere now Diane Brun and i could find my card so its ben a while a have another card i have lots of points ….How do i link my new card and erase my okd
I lost my shoppers drug mart card and don’t have the number, how can I find it and link my pcoptimum to my shoppers drug mart card?
Due to the large volume of comments we receive, we regret that we are unable to respond directly to each one. We invite you to email your question to [email protected], where it will be considered for a future response by one of our expert columnists. For personal advice, we suggest consulting with your financial institution or a qualified advisor.
I’ve been trying to contact PC Optimum for almost 2 weeks now for missing points. Everytime I call (numerous times a day everyday) all I get is they’re experiencing a much higher than normal calls and to try again later. Then I get emails from PC asking me to contact them to fix my problem. I’m beating my head against the wall. Does anyone have any answers for me?
I am not getting anymore my offers
I have 3 optimum cards I want to link them to the one I have on hand what’s the way to do it
how to accumulate all points on one card since i have 2 cards tks
Why does it say I have 0 points on my PC Optimum card when I use it all the time?
Groceries, Esso gas, Shoppers drugmart etc.
I am having a terrible time trying to merge my PC Optimum Account.
Where can I find the answer to this question? I would like to add my p.c MasterCard and my husbands to my optimum card.what site do I go into and can he have the same number as me on his PC m.card
they closed my account so i m unable to register my new card,i lost the 1st one